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FAQs
We’ve put together some of our most frequently asked questions, from choosing your bespoke designs to timings and delivery

General
Shop
What products and services do you offer?
We create hand painted keepsakes and gifts, including personalised candles, hair brushes, hangers, children’s name plaques, baubles and other bespoke pieces.Our designs can be created for a wide range of occasions, including weddings, birthdays, christenings, new arrivals, anniversaries, Christmas and other special milestones.We also love creating completely bespoke pieces, so if you have an idea that you don’t see in our collections, please feel free to Enquire.
How long does an order take?
Processing times vary depending on the product, the level of personalisation and how busy our studio is at the time of ordering.The current processing time will be shown on the relevant product listing where applicable. Bespoke projects may require additional time, which we’ll discuss with you before confirming your order.
Will I see my design before it is painted?
For bespoke projects that include a design stage, we will discuss the process with you beforehand and let you know whether design approval is included.For smaller personalised orders, the process may be more straightforward and may not require a separate design proof.
Can I send you inspiration photos?
Of course! Inspiration photos can be incredibly helpful when creating a bespoke piece.You’re welcome to send photographs, colour palettes, sketches or examples of styles you love. These help us understand the overall look and feel you have in mind.
Can I personalise my item?
Yes! Many of our pieces can be personalised with a name, initials, date, wording or other meaningful details.The personalisation options available will vary depending on the product. If you have something specific in mind that isn’t shown on the listing, please get in touch and we’ll be happy to discuss what may be possible.
Can I request a completely bespoke design?
Absolutely. We love bringing individual ideas to life and can often adapt our existing designs or create something completely new.You can let us know your preferred colours, flowers, motifs, wording, themes or any other meaningful details, and we’ll work with you to create a design that feels personal to you.
Can I request changes to an existing design?
In many cases, yes. Depending on the product, we may be able to change colours, flowers, motifs, wording or other design elements.If you have a particular change in mind, just get in touch before ordering and we can let you know what may be possible.
Can you match a specific colour or theme?
We can often work with a particular colour palette, theme or overall aesthetic.If you have inspiration images, colour references or photographs that you’d like us to work from, you’re very welcome to share them with us. Please note that colours may vary slightly depending on the materials and paints used.
Do you offer rush orders?
If you need your order by a particular date, please get in touch before ordering and we’ll do our best to help.Rush orders are subject to our current workload, available materials and the complexity of the design. An additional rush fee and/or upgraded postage may apply.
Do you ship internationally?
Our website currently ships within the UK only. If you’re based in the USA, you can shop selected Kazoku Workshop designs through our Etsy shop, where international shipping options are available.
Are your products suitable for children?
Suitability varies depending on the individual product.Each listing will provide relevant information about the intended use and age suitability where applicable. If you’re unsure whether a particular item is suitable for your needs, please get in touch before ordering.
Can I request a different size?
Some products are available in different sizes, while others can sometimes be created to a custom size depending on the item and materials available.If you have a particular size in mind, please Enquire and we’ll let you know what may be possible.
How should I care for my hand painted item?
Our hand painted pieces are made to be treasured, but as with any hand painted keepsake, they should be handled with care.Specific care instructions may vary depending on the product and will be provided where necessary. We recommend avoiding prolonged exposure to water, excessive heat and harsh cleaning products.
What if I have a question that isn’t answered here?
If you can’t find the answer you’re looking for, please don’t hesitate to get in touch.We’re always happy to answer questions, talk through ideas and help you decide what might work best for your occasion.Send us a message through our live chat with your question or bespoke idea. We’d love to hear from you!


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