Our Process
STEP 1
Your enquiry
STEP 2
Lets chat!
STEP 3
Concept stage and design share
STEP 4
Feedback rounds
STEP 5
Deliver
Find out more about our step-by-step design process below.
STEP 1
Your enquiry
Start your custom order process by filling out our enquiry form. This will allow us to get to know your overall design vision.
We recommend initially getting in touch around the 4-6 month mark prior to your special day. This will allow enough time for consultation, design, painting and delivery of your custom design piece - you may also consider reserving your space in our calendar well in advance to avoid disappointment.
STEP 2
Lets chat!
Once we receive your enquiry form, we will be in touch with an email consultation to learn more about your special day and collect your design choices. This will also allow us to confirm all the details on your enquiry form and discuss your design ideas in detail.
From there, we will work with you to provide individual pricing guides for the pieces you need and an overview of costs for you to consider. Once we’ve chosen a design direction, we will follow up with a personalised quotation of the options discussed for your consideration.
STEP 3
Concept stage and design share
This is likely your favourite part – and it’s definitely ours! You’ll receive a beautifully curated PDF design proof that gives you a first glimpse at your bespoke designs, including any detailing imagery to visually guide the design process. It’s the perfect way for us to share the creative vision and for you to review and share your thoughts.
STEP 4
Feedback rounds
Once the design is ready for review, we will polish and share for feedback rounds. The goal of each feedback round is to polish the design into a final product. This is where you can review your design and make any changes you feel are necessary.
STEP 5
Deliver
Woohoo – we’re nearly there! Once you’ve approved the design proofs, we’ll begin preparing your custom piece(s) for dispatch. At this stage, you’ll also receive the final payment request for the remaining balance. Please keep in mind that lead times can vary depending on the complexity of your project and any final embellishments, but we’ll always keep you updated along the way.